Refund policy
Oak & Prairie Return & Refund Policy
At Oak & Prairie, we take pride in our handmade, small-batch products and want you to be completely satisfied. If for any reason, you’re not happy with your purchase, we’re here to help.
Returns & Exchanges
-
Contact us within 14 days of delivery to request a return or exchange.
-
Products must be unused and in their original packaging.
-
Damaged or defective items are accepted beyond this window — just reach out to us.
Refunds
-
Once we receive your returned item, we’ll inspect it and issue a refund or store credit within 5 business days.
-
Refunds are applied to the original payment method.
Return Shipping
-
Customers are generally responsible for return shipping costs unless the item was defective or damaged in transit.
-
We recommend using a trackable shipping service for returns.
Non-Returnable Items
-
For hygiene and safety reasons, opened or used products cannot be refunded (applies to soaps, lip balms, deodorants, whipped tallow, dish soap, etc.).
How to Return
-
Email us at oakandprairiellc@gmail.com with your order number and reason for return.
-
We’ll provide instructions for returning your items.